Store Policies and Shipping

All shipments are executed through FEDEX and are a flat rate depending on the quantity and value of each board. 

Every shipment comes with insurance and requires a signature at the time of delivery unless otherwise requested by the customer.   If you have questions pertaining to shipping please send us an e-mail.  We cannot issue a refund for items delivered to incorrect addresses provided by customer.  If the item is returned, the customer will be responsible for any additional expense to ship to the correct address.

Standard Shipping:  approx. 4-5 weeks

Expedited Shipping:  Please contact us directly for expedited requests by emailing

International Shipping:  Please contact us prior to your purchase so that we can provide you with an accurate quote on international shipping.  We ship worldwide.  If you can accept a package, we can deliver it!

Shipping to Hawaii and Alaska:  Please contact us prior to purchasing for a shipping quote to Hawaii and Alaska.

Custom Requests and Expedited Shipping

We would like to partner with you to create the perfect custom surface for your project.  Please complete the Custom Surface Consultation Request.  Within 1-3 business days Ginny will be in contact with you to discuss how we can design a gorgeous surface for your needs.  In addition, if you need your surface ASAP, please contact us directly so that we can provide an expedited build/ship quote.

Return Policy

Please inform us by e-mail within 48 hours after delivery if your product(s) sustained damage during shipment or if there is a problem with the product that is delivered.  We require photos of all damaged goods requesting a refund or replacement. If you cannot provide photos of damage, we will not issue a refund or replacement. 

We will not refund or replace surfaces that have been stained due to unreasonable exposure to food or drink.  Please see "About our Surfaces" for more information regarding how our finishes guard against stains. 

All refunds/returns must be shipped back with a shipping label with a tracking number to protect both the seller and consumer. We do not guarantee refunds or returns sent back by marking "Return to Sender" on the box.

If you are not satisfied with your order, please contact us immediately so we can make you happy!

Shipping Rates (Standard- 21"x34" and Large 34"x34")

Total Purchase (before tax/shipping)

Shipping Charge (Standard-21"x34" and Large-34"x34" Surfaces)
<=$235 $35
$236-$360 $45
$361-$530 $55
$531-$649 $65
$650-$825 $75
$826-$1,000 $95
$1,001-$1,160 $135
$1,161-$1600 $150
$1,601-$1,800 $165
$1801-$2,600 $200
>=$2,601 $250
Custom, Expedited and International Orders Contact for shipping quote


Extra Large Table Top Shipping (34"x48")

Our Extra Large "Table Top" size surfaces are big.  As you can imagine, big things are expensive to ship.  To make things easier, we use a flat rate shipping charge that includes insurance, materials, etc.  Flat rate shipping charges are based on total purchase and only apply to the Table Top size (see previous chart for Standard and Large size shipping rates).

Total Purchase (before tax/shipping) Shipping Charge (Table Top-34"x48")
$450 $120
$900 $130
$1,350 $150
$1,800 $170
$2,250 $200
>$2,251 Contact for shipping quote