Shipping and Store Policies

All shipments are executed through FEDEX and are a flat rate depending on the quantity and value of each board.

Every shipment comes with insurance and requires a signature at the time of delivery unless otherwise requested by the customer.   If you have questions pertaining to shipping please send us an e-mail.  We cannot issue a refund for items delivered to incorrect addresses provided by customer.  If the item is returned, the customer will be responsible for any additional expense to ship to the correct address.

Standard Production Time:  Varies based on the project. Please email to discuss timing. Ginny@EricksonSurfaces.com

Return Policy

We do not accept returns as these are hand made to order. Please inform us by e-mail within 48 hours after delivery if your product(s) sustained damage during shipment or if there is a problem with the product that is delivered.  We require photos of all damaged goods, including packaging, requesting a refund or replacement. If you cannot provide photos of damage, we will not issue a refund or replacement. 

We do not refund or replace surfaces for reasons other than damage during shipping or an error on our end.

If you are not satisfied with your order, please contact us immediately so we can make you happy!