Shipping and Store Policies
All shipments are executed through FEDEX and are a flat rate depending on the quantity and value of each board.
Every shipment comes with insurance and requires a signature at the time of delivery unless otherwise requested by the customer. If you have questions pertaining to shipping please send us an e-mail. We cannot issue a refund for items delivered to incorrect addresses provided by customer. If the item is returned, the customer will be responsible for any additional expense to ship to the correct address.
Standard Production Time: Varies based on the project. Please email to discuss timing. Ginny@EricksonSurfaces.com
International Shipping: Please contact us prior to your purchase so that we can provide you with an accurate quote on international shipping. We ship worldwide. If you can accept a package, we can deliver it!
Shipping to Hawaii and Alaska: Please contact us prior to purchasing for a shipping quote to Hawaii and Alaska.
Custom Requests and Expedited Shipping
We would like to partner with you to create the perfect custom surface for your project. Please complete the Custom Surface Consultation Request. Within 1-3 business days Ginny will be in contact with you to discuss how we can design a gorgeous surface for your needs. In addition, if you need your surface ASAP, please contact us directly so that we can provide an expedited build/ship quote.
Return Policy
We do not accept returns as these are hand made to order. Please inform us by e-mail within 48 hours after delivery if your product(s) sustained damage during shipment or if there is a problem with the product that is delivered. We require photos of all damaged goods, including packaging, requesting a refund or replacement. If you cannot provide photos of damage, we will not issue a refund or replacement.
We do not refund or replace surfaces for reasons other than damage during shipping or an error on our end.
If you are not satisfied with your order, please contact us immediately so we can make you happy!